Try these quick fixes
- Check other devices. If your phone on Wi-Fi also has no internet, the problem is your router or provider, not this device.
- Restart your router. Unplug it for 30 seconds, plug it back in and wait 2 minutes for the lights to settle.
- Turn Wi-Fi off and on (or plug in a network cable) and turn off any VPN.
- Look for a sign-in page. Hotel, airport and café Wi-Fi often need you to accept terms first: open any website to trigger it.
- Check your provider's outage page from your phone's mobile data.
Keep Your Router & Fiber ONT Online During Power Cuts
Fiber lines and 5G cellular towers almost always have generator backup and keep running during grid power blips. Connecting your Wi-Fi router and fiber modem (ONT) to an inexpensive 12V DC Mini-UPS or APC battery backup keeps your home Wi-Fi and Zoom calls alive for 4–6 hours with zero reboot downtime.
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Questions people ask
How do I know if my internet is working?
Open is-my-internet-working.com. If the page says "Yes", your device can reach the internet. We confirm it by timing requests to Cloudflare's nearest data center and to several major websites, and we tell you if only some of them fail, which usually points to a DNS or network filtering problem.
Why is my internet connected but not working?
Usually the router has lost its connection to your internet provider, DNS is failing, or a hotel or airport network wants you to sign in first. Restart your router (unplug it for 30 seconds), try another DNS such as 1.1.1.1, and open any website to trigger a sign-in page. Our step-by-step guide at /fix/ walks through every case.
Is a website down for everyone or just me?
Use our "Is it down?" checker. We test the site from Cloudflare's global network and from your own connection at the same time. If it works for us but not for you, the problem is on your side (DNS, network block, VPN or browser extension).
What is a good internet speed?
For one person, 25 Mbps download handles 4K streaming and 10 Mbps upload handles HD video calls comfortably. Families with several streams and gamers benefit from 100 Mbps or more. For gaming, a ping under 50 ms and jitter under 10 ms matter more than raw speed.
Do you store my IP address?
No. Your IP address and location are shown only to you. Speed test results are saved anonymously (country, internet provider and speeds, never your IP) to power the rankings.